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Outage in FullStory

Delayed processing of web sessions

Resolved Minor
March 06, 2024 - Started almost 2 years ago - Lasted about 1 hour
Official incident page

Incident Report

On March 6th, 2024 from 3:15pm - 3:55pm EST, FullStory experienced a delay in processing sessions. The root of the issue has been identified and we are actively monitoring the fix that was implemented. The majority of sessions captured during this time period have been processed and are available to view. We will share another update as soon as the remaining sessions have been processed.
Components affected
FullStory Recording

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Latest Updates ( sorted recent to last )
RESOLVED almost 2 years ago - at 03/06/2024 10:38PM

As of 5:00pm EST, the sessions that were impacted by the processing delay have been fully processed and are available to view in FullStory.

MONITORING almost 2 years ago - at 03/06/2024 09:20PM

On March 6th, 2024 from 3:15pm - 3:55pm EST, FullStory experienced a delay in processing sessions. The root of the issue has been identified and we are actively monitoring the fix that was implemented. The majority of sessions captured during this time period have been processed and are available to view. We will share another update as soon as the remaining sessions have been processed.

Latest FullStory outages

Elevated server API error rates for EU - about 1 month ago
Delayed session processing - 2 months ago
GetSegments and ListSegments APIs Unavailable - 3 months ago
Delayed Indexing (NA Data Center) - 3 months ago
Delayed data processing, Degradation in Fullstory Web application - 3 months ago

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