Outage in FullStory

Login Issues & Partial Capture Outage (Web & Mobile)

Resolved Minor
May 10, 2024 - Started over 1 year ago - Lasted about 4 hours
Official incident page

Incident Report

At 10:23 AM ET, we detected login issues and partial data capture outage for web and native mobile. Login issues were resolved by 10:54 AM ET. However, the partial capture outage is ongoing and our team is actively investigating. We'll be sure to update you as soon as we have more information.
Components affected
FullStory Recording FullStory Web Application

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Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 05/10/2024 07:53PM

Partial Capture Outage - Web & Mobile:
For web and mobile traffic captured between 10:50 AM ET to 12:50 PM ET, there will be delayed processing. Additionally, there may be missing sessions, as well as sessions with missing activity, which could impact Session Playback, Search, Metrics, Funnels, and Conversions.

Login Issues:
After further investigation, attempts to login to the Fullstory application failed between 10:25 AM ET and 12:00 PM ET. This is fully resolved.

If there are any follow up questions on the above, please reach out to support@fullstory.com.

MONITORING over 1 year ago - at 05/10/2024 04:59PM

We've applied a fix and we're monitoring the results.

INVESTIGATING over 1 year ago - at 05/10/2024 03:38PM

At 10:23 AM ET, we detected login issues and partial data capture outage for web and native mobile. Login issues were resolved by 10:54 AM ET. However, the partial capture outage is ongoing and our team is actively investigating. We'll be sure to update you as soon as we have more information.

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