Outage in FullStory

Slow or failure to load Fullstory

Resolved Major

March 18, 2025 - Started 11 months ago - Lasted about 4 hours
Official incident page

Incident Report

At 4:19pm ET, we noticed users experiencing slow loading or failure to load Fullstory. We are rolling back recent changes and continuing to investigate and fully resolve this issue.

Components affected

FullStory Recording FullStory Web Application

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Latest Updates ( sorted recent to last )

RESOLVED 11 months ago - at 03/19/2025 12:09AM

We have implemented a fix that has resolved the issue and our team is still actively investigating the underlying cause to prevent future occurrences. Please reach out to support@fullstory.com if you experience any further issues.

MONITORING 11 months ago - at 03/18/2025 10:09PM

At 4:11 PM EDT, we detected an issue that resulted in degraded performance on Fullstory. The service has been restored, and we are actively investigating the root cause. We will provide further updates as our investigation progresses. If you encounter any additional issues or have questions, please contact support@fullstory.com.

INVESTIGATING 11 months ago - at 03/18/2025 09:13PM

We are continuing to investigate this issue.

INVESTIGATING 11 months ago - at 03/18/2025 08:29PM

At 4:19pm ET, we noticed users experiencing slow loading or failure to load Fullstory. We are rolling back recent changes and continuing to investigate and fully resolve this issue.

Latest FullStory outages

Elevated server API error rates for EU - about 1 month ago

Delayed session processing - 2 months ago

GetSegments and ListSegments APIs Unavailable - 3 months ago

Delayed Indexing (NA Data Center) - 3 months ago

Delayed data processing, Degradation in Fullstory Web application - 3 months ago

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