Fundraise Up Outage History

Fundraise Up's CRM integration settings pages were partially unresponsive for 2 hours due to a JavaScript error in the integration settings UI, preventing users from configuring, modifying, or saving integration settings. The engineering team identified the root cause and deployed a fix to restore full functionality to the affected pages.

Fundraise Up experienced a 2.1-hour outage affecting their Checkout Modal, Campaign Pages, and Elements due to a connectivity disruption with their CDN provider. Users experienced loading issues and difficulties opening checkout windows, which impacted donation processing operations. The engineering team resolved the CDN connectivity issue and restored all platform functionality to normal.

Fundraise Up experienced a 38-minute incident where Checkout Modal and Campaign Pages failed to load for a subset of users. The root cause was identified as a data synchronization issue between backend systems. The issue was resolved by deploying a fix that corrected the synchronization problem and restored normal platform functionality.