Outage in Funraise

Not All Recent Donations Are Visible In Platform

Resolved Minor
February 28, 2022 - Started almost 3 years ago - Lasted 29 days
Official incident page

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Outage Details

We're currently investigating reports of some platform accounts not showing fully up-to-date donation data. Account data is still being stored and ingested and donations are processing correctly but just are not showing up correctly in lists at the moment. We're working on resolving this issue and expect no data loss.
Components affected
Funraise Platform
Latest Updates ( sorted recent to last )
MONITORING almost 3 years ago - at 03/01/2022 04:00AM

A fix has been implemented and is being rolled out across Funraise accounts.

IDENTIFIED almost 3 years ago - at 02/28/2022 08:08PM

We're currently investigating reports of some platform accounts not showing fully up-to-date donation data. Account data is still being stored and ingested and donations are processing correctly but just are not showing up correctly in lists at the moment. We're working on resolving this issue and expect no data loss.

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