Outage in Funraise
Intercom Outage Impacting Live Chat
Resolved MinorIncident Report
We are currently experiencing an issue with our live chat functionality due to an ongoing outage with Intercom, our third-party chat provider.
Intercom has confirmed a service disruption affecting Inbox, Messenger, Fin, and related developer features in the US region. As a result, live chat and in-app messaging may be unavailable or not function as expected at this time.
Please note that this issue is isolated to Intercom and does not impact the core functionality of our platform.
Intercom is actively investigating and working to restore service. We will continue to monitor the situation and provide updates here as more information becomes available.
Thank you for your patience.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
about 1 month ago - at 01/09/2026 09:03PM
Intercom has implemented a fix for the earlier outage affecting Inbox, Messenger, Fin, and related features in the US region. Live chat and in-app messaging should now be functioning normally.
We are continuing to monitor the situation to ensure stability and will provide further updates if needed.
Thank you for your patience while this issue was being resolved.
MONITORING
about 1 month ago - at 01/09/2026 08:25PM
We are currently experiencing an issue with our live chat functionality due to an ongoing outage with Intercom, our third-party chat provider.
Intercom has confirmed a service disruption affecting Inbox, Messenger, Fin, and related developer features in the US region. As a result, live chat and in-app messaging may be unavailable or not function as expected at this time.
Please note that this issue is isolated to Intercom and does not impact the core functionality of our platform.
Intercom is actively investigating and working to restore service. We will continue to monitor the situation and provide updates here as more information becomes available.
Thank you for your patience.
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