Platform Latency and Intermittent Payment Errors

On Friday, August 7, 2026, beginning around 8:00 AM MDT, some customers experienced slow or inconsistent Platform performance. This affected workflows such as loading lists, adding supporters, imports, and entering offline transactions. Some actions may have timed out in the browser even though the server-side request later completed, which may have caused duplicate records when the action was retried. PayPal checkout attempts may also have seen intermittent failures during this period. Our investigation identified abusive automated traffic targeting a public PayPal checkout endpoint. This traffic caused upstream PayPal rate limiting and increased load on Platform services, contributing to elevated latency and intermittent errors. We applied additional traffic filtering and rate controls, and the service is recovering. We are continuing to monitor Platform latency, error rates, and payment behavior. We are also preparing an application-level protection update to further reduce the likelihood of similar PayPal order-creation traffic affecting Platform availability.