Outage in Funraise

Paypal Buttons Disappearing

Resolved Minor

August 24, 2023 - Started over 2 years ago - Lasted about 10 hours
Official incident page

Incident Report

It has been reported by users and verified by our internal team that the PayPal buttons are intermittently disappearing from donation forms. Users affected by this issue are temporarily unable to make transactions through PayPal while the buttons are not visible. Preliminary investigations indicate that the root cause of this issue resides on PayPal's end. PayPal is working on tracking the resolution on their incident page: https://www.paypal-status.com/incident/production

Components affected

Funraise Donation Forms

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Latest Updates ( sorted recent to last )

RESOLVED over 2 years ago - at 08/25/2023 04:28AM

This incident has been resolved.

MONITORING over 2 years ago - at 08/24/2023 06:33PM

We are continuing to monitor for any further issues.

MONITORING over 2 years ago - at 08/24/2023 06:33PM

It has been reported by users and verified by our internal team that the PayPal buttons are intermittently disappearing from donation forms. Users affected by this issue are temporarily unable to make transactions through PayPal while the buttons are not visible.

Preliminary investigations indicate that the root cause of this issue resides on PayPal's end. PayPal is working on tracking the resolution on their incident page: https://www.paypal-status.com/incident/production

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