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Outage in Funraise

Some PayPal Donations Are Failing For Legacy PayPal

Resolved Minor
December 30, 2022 - Started over 3 years ago - Lasted about 5 hours
Official incident page

Incident Report

We've identified an issue with an upstream payments provider (Legacy Delegate Mode PayPal) which is causing intermittent failures for a small number of customers and a subset of PayPal donations. We are currently monitoring the upstream provider for restoration of service.
Components affected
Funraise Payments

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Latest Updates ( sorted recent to last )
RESOLVED over 3 years ago - at 12/31/2022 02:41AM

This incident has been resolved.

IDENTIFIED over 3 years ago - at 12/31/2022 12:56AM

We are continuing to monitor this issue with our upstream payments provider. We're seeing intermittent failures with other payment methods.

IDENTIFIED over 3 years ago - at 12/30/2022 09:34PM

We are continuing to monitor this issue.

IDENTIFIED over 3 years ago - at 12/30/2022 09:34PM

We've identified an issue with an upstream payments provider (Legacy Delegate Mode PayPal) which is causing intermittent failures for a small number of customers and a subset of PayPal donations. We are currently monitoring the upstream provider for restoration of service.

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