Outage in gaiia

The list of gaiia Web users is no longer synchronized with Snowflake

Resolved Minor
April 16, 2025 - Started 15 days ago - Lasted 41 minutes
Official incident page

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Outage Details

This source of the issue has been identified as a Snowflake internal problem. A support ticket has been opened with Snowflake to resolve the issue and our representatives are on the case.
Components affected
gaiia Public GraphQL API
Latest Updates ( sorted recent to last )
RESOLVED 15 days ago - at 04/16/2025 03:40PM

The workaround has been successfully implemented and users are now fully restored in Snowflake.

IDENTIFIED 15 days ago - at 04/16/2025 03:31PM

We’re implementing a temporary workaround to manually restore data in Snowflake, and expect resolution shortly.

IDENTIFIED 15 days ago - at 04/16/2025 03:05PM

Until Snowflake fixes the issue with this data source, we are writing a script to backfill the data from another source.

IDENTIFIED 15 days ago - at 04/16/2025 03:00PM

This source of the issue has been identified as a Snowflake internal problem. A support ticket has been opened with Snowflake to resolve the issue and our representatives are on the case.

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