Outage in Gamma
Salesforce
Resolved Minor
September 16, 2026 - Started 22 days ago
- Lasted about 23 hours
Incident Report
Summary AI Generated
Gamma experienced an issue with their Salesforce ticketing system on 16th September, leaving staff unable to reliably access or update tickets and preventing customers from raising cases via the customer portal. The root cause was identified as an internal Salesforce login service stalling requests and exhausting server resources. After a failed initial fix attempt, Salesforce successfully deployed a permanent resolution, with full access and functionality restored by 2:22pm.
Salesforce have successfully implemented the permanent fix and testing across the business has been positive. Gamma can now access and update tickets as normal. We apologise for the inconvenience. This notice will close at 17:00.
Issued 16/09 2:22pm
The rollout did not successfully complete and therefore Gamma are still experiencing issues. The fix is being reapplied now and we await confirmation of permanent fix. The next update will be at 15:30.
Issued 16/09 1:30pm
The rollout is continuing to progress region-wide and services are returning to normal in completed regions. Gamma are still experiencing issues so await confirmation of a permanent fix. The next update will be at 14:30.
Issued 16/09 12:30pm
A rollout is in progress for a fix and initial testing is providing positive results. We will advise once a permanent fix has been confirmed once full testing has completed. The next update will be at 13:30.
Issued 16/09 11:44am
Salesforce are pursuing the fastest path to resolution and are currently testing a potential fix. Once the testing is validated, this fix will be rolled out globally. A further update will be provided at 12:30.
.Issued 16/09 11:00am
Salesforce have confirmed that the issue is still ongoing and requires further investigation. Gamma are still experiencing issues with accessing the platform and updating tickets, although may have intermittent periods where this is successful. We will provide a further update at 12:00.
.Issued 16/09 10:20am
Initial investigations from Salesforce indicate that requests are stalling while waiting on a response from an internal login service, which is using up available server resources. Gamma continue to experience delays when attempting to access or update tickets. Customers may also be unable to raise cases via the customer portal.
Salesforce have implemented a potential fix and we await an update on the result.
The next update will be at 11:00.
Issued 16/09 09:39am
We are currently experiencing issues with our ticketing system Salesforce where we are unable to access or update tickets intermittently which may cause delays in ticket resolution.
We encourage customers to raise any urgent issues by calling into the desk on 03330145333.
Our teams are working on an urgent resolution.
The next update will be at 11:00
Issued 16/09 2:22pm
The rollout did not successfully complete and therefore Gamma are still experiencing issues. The fix is being reapplied now and we await confirmation of permanent fix. The next update will be at 15:30.
Issued 16/09 1:30pm
The rollout is continuing to progress region-wide and services are returning to normal in completed regions. Gamma are still experiencing issues so await confirmation of a permanent fix. The next update will be at 14:30.
Issued 16/09 12:30pm
A rollout is in progress for a fix and initial testing is providing positive results. We will advise once a permanent fix has been confirmed once full testing has completed. The next update will be at 13:30.
Issued 16/09 11:44am
Salesforce are pursuing the fastest path to resolution and are currently testing a potential fix. Once the testing is validated, this fix will be rolled out globally. A further update will be provided at 12:30.
.Issued 16/09 11:00am
Salesforce have confirmed that the issue is still ongoing and requires further investigation. Gamma are still experiencing issues with accessing the platform and updating tickets, although may have intermittent periods where this is successful. We will provide a further update at 12:00.
.Issued 16/09 10:20am
Initial investigations from Salesforce indicate that requests are stalling while waiting on a response from an internal login service, which is using up available server resources. Gamma continue to experience delays when attempting to access or update tickets. Customers may also be unable to raise cases via the customer portal.
Salesforce have implemented a potential fix and we await an update on the result.
The next update will be at 11:00.
Issued 16/09 09:39am
We are currently experiencing issues with our ticketing system Salesforce where we are unable to access or update tickets intermittently which may cause delays in ticket resolution.
We encourage customers to raise any urgent issues by calling into the desk on 03330145333.
Our teams are working on an urgent resolution.
The next update will be at 11:00
Components affected
Gamma General NetworkTrusted by 1,000+ teams
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