Outage in GBG

Service Disruption - Loqate – Verify

Resolved Major
May 01, 2025 - Started 14 days ago - Lasted 28 minutes
Official incident page

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Outage Details

Please be advised that we are experiencing a service disruption that may result in customers receiving system errors when using the Loqate services listed below. We apologise for the impact this may be having on your business. Our incident team are working hard to identify and fix the root cause as quickly as possible. Further updates to follow.
Components affected
GBG Verify GBG Loqate SaaS Platform GBG Everything Location
Latest Updates ( sorted recent to last )
RESOLVED 14 days ago - at 05/01/2025 12:22PM

We’re pleased to inform you that the service disruption we reported earlier is now resolved. Thank you for your patience whilst we restored service.

The incident duration was between 12:46 – 13:13 BST DATE - 01/05/2025

INVESTIGATING 14 days ago - at 05/01/2025 12:07PM

We are continuing to investigate this issue.

INVESTIGATING 14 days ago - at 05/01/2025 12:04PM

Please be advised that we are experiencing a service disruption that may result in customers receiving system errors when using the Loqate services listed below.

We apologise for the impact this may be having on your business. Our incident team are working hard to identify and fix the root cause as quickly as possible. Further updates to follow.

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