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Outage in GBG

Service Disruption - IDscan Hosted Platform Prod UK

Resolved Minor
May 03, 2025 - Started 12 months ago - Lasted about 2 hours
Official incident page

Incident Report

Start Time - 02/05/25 22:00 Dear Customer, Please be aware that the performance of this service is currently degraded. The support teams are working to fix the service component. We will keep you updated on its progress. We apologise for any inconvenience caused.
Components affected
GBG Hosted Platform (UK PROD)

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Latest Updates ( sorted recent to last )
RESOLVED 12 months ago - at 05/03/2025 06:18AM

This incident has been resolved.

INVESTIGATING 12 months ago - at 05/03/2025 04:04AM

We are continuing to investigate this issue.

INVESTIGATING 12 months ago - at 05/03/2025 04:04AM

Start Time - 02/05/25 22:00

Dear Customer,

Please be aware that the performance of this service is currently degraded. The support teams are working to fix the service component.

We will keep you updated on its progress. We apologise for any inconvenience caused.

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