Outage in GBG

Service Disruption - ID3Global - 155 - UK Credit Header (AML)

Major
May 23, 2025 - Started about 18 hours ago
Official incident page

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Outage Details

We are aware of an issue impacting the results generated from item checks. Our supplier has identified that this is affecting the accuracy of name matching, resulting in a reduction in the matching percentages experienced by our customers. Please rest assured that the supplier is actively investigating the matter and working diligently towards a resolution.
Components affected
GBG UK Credit Header (0154/0155)
Latest Updates ( sorted recent to last )
IDENTIFIED about 1 hour ago - at 05/24/2025 08:30AM

We are awaiting further updates from our data supplier regarding implementing a fix for this issue. Thank you for your patience.

IDENTIFIED about 15 hours ago - at 05/23/2025 07:02PM

We are awaiting further updates from our data supplier regarding implementing a fix for this issue. Thank you for your patience.

IDENTIFIED about 18 hours ago - at 05/23/2025 03:53PM

We are aware of an issue impacting the results generated from item checks. Our supplier has identified that this is affecting the accuracy of name matching, resulting in a reduction in the matching percentages experienced by our customers. Please rest assured that the supplier is actively investigating the matter and working diligently towards a resolution.

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