Service Disruption - ID3Global - 155 - UK Credit Header (AML)

After thorough testing and monitoring of our services, as well as receiving confirmation from our Data Provider, we are pleased to inform you that the issues seen have been fully resolved and service is now functioning as expected. We apologise for the inconvenience caused and thank you for your patience during this time.

The incident duration was between 2025-05-21 11:24 – 2025-05-29 13:30 BST

We are continuing to actively test and monitoring the service to ensure that the implemented solution has effectively resolved the reported issues. Additionally, we are working closely with our Data Provider to confirm that the resolution has been fully applied.

We are currently testing a potential solution.

Users should be able to complete transactions as normal following this fix. We’re monitoring the platform closely to ensure the service is functioning as expected.

We will update you at 09:30 BST 30/05 or as soon as we can confirm the issue is resolved.

To our customers that continue to be affected by the ongoing service issue, I would again like to apologise.

We continue to treat this matter as our top priority and hope to have good news shortly. We are working towards an estimated fix but unfortunately we are still unable to give an estimated fix date and time at this point

Thank you for your continued patience.

Dear Customer,

We are in direct contact with our data provider again regarding the same issue with this service we encountered yesterday as it still persists for some of our customers.

We are again actively working with our data provider to get this resolved.

We apologise for the inconvenience caused.