Outage in GBG

Service Disruption - Capture V4 - US Region

Resolved Minor
June 04, 2025 - Started 3 days ago - Lasted 37 minutes
Official incident page

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Outage Details

Please be advised that GBG Support teams have identified an increase in system errors and/or latency which may cause brief interruptions to the Loqate services listed below. We apologise for the impact this may be having on your business. Our incident team are working hard to identify and fix the root cause as quickly as possible. Further updates to follow.
Components affected
GBG Capture V4
Latest Updates ( sorted recent to last )
RESOLVED 3 days ago - at 06/04/2025 03:01PM

We're pleased to inform you that the service disruption has now been resolved and users should be able to use the system as normal. A post mortem containing further detail around the problem cause and resolution will be shared with you shortly.

The incident duration was between 14:36 BST – 15:54 BST 04/06/2025

To customers that have been affected by this issue, we would again like to apologise.

INVESTIGATING 3 days ago - at 06/04/2025 02:32PM

Please be advised that GBG Support teams have identified an increase in system errors and/or latency which may cause brief interruptions to the Loqate services listed below.

We apologise for the impact this may be having on your business. Our incident team are working hard to identify and fix the root cause as quickly as possible. Further updates to follow.

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