Outage in GBG
Service Disruption - Capture V4 - US Region
Resolved MajorIncident Report
Please be advised that we are experiencing a service disruption that may result in customers receiving system errors when using the Loqate services listed below.
We apologise for the impact this may be having on your business. Our incident team are working hard to identify and fix the root cause as quickly as possible. Further updates to follow.
Components affected
GBG Capture V4Trusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
11 months ago - at 06/11/2025 03:45PM
We’re pleased to inform you that the service disruption we reported earlier is now resolved.
Our support teams identified the cause of the issue and have implemented a fix.
The incident duration was between 15:30 - 16:20 BST 11/06/2025.
Thank you for your patience whilst we restored service.
INVESTIGATING
11 months ago - at 06/11/2025 03:03PM
Please be advised that we are experiencing a service disruption that may result in customers receiving system errors when using the Loqate services listed below.
We apologise for the impact this may be having on your business. Our incident team are working hard to identify and fix the root cause as quickly as possible. Further updates to follow.
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