Outage in GBG
Service Incident - greenID - Hosted / Biometric / Scan (Prod Environment)
Resolved MinorIncident Report
Summary AI Generated
GBG's greenID Biometric/Scan service experienced degraded performance for 19.8 hours, causing slower-than-usual response times and some features not performing as expected. The service remained available throughout the incident but operated below normal performance levels. The issue was resolved after investigation and remediation efforts.
We’re currently experiencing degraded performance, which may result in slower-than-usual response times when using our service. While the service remains available, some features may not perform as expected.
We’re sorry for the impact this may be having on your business and we’re working hard to get this back up and running.
Components affected
GBG GreenID Biometric / ScanTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
1 day ago - at 06/03/2026 09:25PM
Resolved.
INVESTIGATING
2 days ago - at 06/03/2026 01:45AM
We are continuing to investigate this issue.
INVESTIGATING
2 days ago - at 06/03/2026 01:41AM
We’re currently experiencing degraded performance, which may result in slower-than-usual response times when using our service. While the service remains available, some features may not perform as expected.
We’re sorry for the impact this may be having on your business and we’re working hard to get this back up and running.
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