Outage in GBG
Service Incident for - greenID - Hosted / Biometric / Scan (Test Environment)
Resolved MajorIncident Report
Summary AI Generated
GBG's greenID Biometric/Scan service in the test environment experienced a major service disruption lasting 8.1 hours from 02:54 to 10:14 BST on June 3rd, 2026. The incident prevented users from accessing the biometric and scan functionality. Service was fully restored and the team committed to conducting a root cause analysis.
We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your business and we’re working hard to get this back up and running.
Components affected
GBG GreenID Biometric / ScanTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
2 days ago - at 06/03/2026 09:32AM
Service has been restored. We're sorry for the impact this may have had on your business. Action will be taken to determine root cause and remediate where required.
Incident Start Time: 03/06/2026 02:54 BST
Incident Resolution Time: 03/06/2026 10:14 BST
INVESTIGATING
2 days ago - at 06/03/2026 01:54AM
We are continuing to investigate this issue.
INVESTIGATING
2 days ago - at 06/03/2026 01:43AM
We are continuing to investigate this issue.
INVESTIGATING
2 days ago - at 06/03/2026 01:28AM
We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your business and we’re working hard to get this back up and running.
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