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Outage in GBG

Service Incident - greenID - Comply Advantage (MESH) portal access issue

Major
June 04, 2026 - Started 1 day ago
Official incident page

Incident Report

We are currently experiencing issues with access to the ComplyAdvantage MESH portal. Users may encounter difficulties when attempting to log in. This issue only affects users accessing the ComplyAdvantage MESH portal. Screening and verification services remain fully operational and are not impacted. Our team is actively investigating and working to resolve the issue as quickly as possible to restore portal access. We will provide further updates as more information becomes available.
Components affected
GBG Comply Advantage

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Latest Updates ( sorted recent to last )
INVESTIGATING about 3 hours ago - at 06/05/2026 06:13AM

We are continuing to investigate an issue affecting access to the ComplyAdvantage (MESH) portal. Users may experience difficulties when attempting to log in.

This issue is limited to the MESH portal ONLY. Screening and verification services remain fully operational and are NOT impacted.

We will provide further updates as more information becomes available.

IDENTIFIED about 7 hours ago - at 06/05/2026 02:32AM

The issue has been identified, and the team is currently working on a fix.

IDENTIFIED about 7 hours ago - at 06/05/2026 02:32AM

he issue has been identified, and the team is currently working on a fix.

INVESTIGATING 1 day ago - at 06/04/2026 02:27AM

We are currently experiencing issues with access to the ComplyAdvantage MESH portal. Users may encounter difficulties when attempting to log in.

This issue only affects users accessing the ComplyAdvantage MESH portal.
Screening and verification services remain fully operational and are not impacted.


Our team is actively investigating and working to resolve the issue as quickly as possible to restore portal access.
We will provide further updates as more information becomes available.

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