Outage in GBG
Service Incident - greenID - Comply Advantage (MESH) portal access issue
Major
June 04, 2026 - Started 1 day ago
Official incident page
Official incident page
Incident Report
We are currently experiencing issues with access to the ComplyAdvantage MESH portal. Users may encounter difficulties when attempting to log in.
This issue only affects users accessing the ComplyAdvantage MESH portal.
Screening and verification services remain fully operational and are not impacted.
Our team is actively investigating and working to resolve the issue as quickly as possible to restore portal access.
We will provide further updates as more information becomes available.
Components affected
GBG Comply AdvantageTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
INVESTIGATING
about 3 hours ago - at 06/05/2026 06:13AM
We are continuing to investigate an issue affecting access to the ComplyAdvantage (MESH) portal. Users may experience difficulties when attempting to log in.
This issue is limited to the MESH portal ONLY. Screening and verification services remain fully operational and are NOT impacted.
We will provide further updates as more information becomes available.
IDENTIFIED
about 7 hours ago - at 06/05/2026 02:32AM
The issue has been identified, and the team is currently working on a fix.
IDENTIFIED
about 7 hours ago - at 06/05/2026 02:32AM
he issue has been identified, and the team is currently working on a fix.
INVESTIGATING
1 day ago - at 06/04/2026 02:27AM
We are currently experiencing issues with access to the ComplyAdvantage MESH portal. Users may encounter difficulties when attempting to log in.
This issue only affects users accessing the ComplyAdvantage MESH portal.
Screening and verification services remain fully operational and are not impacted.
Our team is actively investigating and working to resolve the issue as quickly as possible to restore portal access.
We will provide further updates as more information becomes available.
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