Outage in GBG

Service Incident for - GBG Investigate - Investigate API

Resolved Major
August 06, 2025 - Started about 23 hours ago - Lasted about 20 hours
Official incident page

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Outage Details

An issue with certificates has been identified with the Credit Linked Addresses Plus service in the Investigate API and all requests are currently failing. This affects the Investigate API service only and the Investigate UI service is working as expected.
Components affected
GBG Investigate API
Latest Updates ( sorted recent to last )
RESOLVED about 4 hours ago - at 08/07/2025 11:09AM

We’re pleased to inform you that the service disruption we reported earlier is now resolved. Thank you for your patience whilst we restored service.

The incident was resolved as of 11:27 BST - DATE 07/08/25

INVESTIGATING about 6 hours ago - at 08/07/2025 08:32AM

We are continuing to investigate this issue.

INVESTIGATING about 23 hours ago - at 08/06/2025 03:28PM

We are continuing to investigate this issue.

INVESTIGATING about 23 hours ago - at 08/06/2025 03:27PM

An issue with certificates has been identified with the Credit Linked Addresses Plus service in the Investigate API and all requests are currently failing.
This affects the Investigate API service only and the Investigate UI service is working as expected.

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