Service Incident for - GBG ID3global - UK Credit Header (0154/0155)

We sincerely apologise for the recent issues some customers have experienced with our service. The root cause was related to authentication issues with our supplier which caused ID3Global to respond to some customer request with a failure/fatal error response. These have been corrected now.

Our teams have identified activities to prevent which we are now actively managing under our problem management processes.
We recognise the impact this has had and want to assure you that GBG is taking prompt and decisive measures to address the situation.

The incident duration was between 18:55 BST 17/08/25 – 13:06 BST 19/08/25

We continue to treat this matter as our top priority and hope to have good news shortly. Unfortunately, we are still unable to give an estimated fix date and time at this point.

We will update you at 15:30 BST 19/08 or as soon as we have resolved the issue.

Thank you for your continued patience.

We continue to treat this matter as our top priority and hope to have good news shortly. Unfortunately, we are still unable to give an estimated fix date and time at this point

We will update you at 12:30 BST 19/08 or as soon as we have resolved the issue.

Thank you for your continued patience.

To our customers that continue to be affected by the ongoing service issue, I would again like to apologise.

We continue to treat this matter as our top priority and hope to have good news shortly. Unfortunately, we are still unable to give an estimated fix date and time at this point

We will update you at 09:30 BST 19/08 or as soon as we have resolved the issue.

Thank you for your continued patience.

Unfortunately, the service issue is ongoing. We continue to treat this matter as our top priority and all technical teams are working to determine the cause and resolution. We apologise that this issue is taking longer to resolve than we would like.

Unfortunately we cannot provide a fix ETA at the moment

We will update you at 19:30 BST 18/08 or as soon as the issue is resolved. Thank you for your continued patience.

Unfortunately, the service issue is ongoing. We continue to treat this matter as a priority and our technical team are working to determine the cause and resolution.

We apologise that this issue is taking longer to resolve than we would like.

We will update you at 16:30 BST 18/08 or as soon as the issue is resolved. Thank you for your continued patience.

We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.