Outage in GBG

Service Disruption - greenID - AusPost processing records

Resolved Minor
August 27, 2025 - Started 4 days ago - Lasted 1 day
Official incident page

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Outage Details

Please be advised that customers whom receive over the counter verifications from Australia Post, did not receive the usual overnight update. The greenID team is currently investigating this matter. The next update will be provided as soon as new information becomes available
Components affected
GBG AusPost in store verification
Latest Updates ( sorted recent to last )
RESOLVED 3 days ago - at 08/28/2025 06:09AM

Please be advised that this issue is now resolved.

INVESTIGATING 3 days ago - at 08/27/2025 11:52PM

Please be advised that customers whom receive over the counter verifications from Australia Post, did not receive the usual overnight update on the 27th August.
Todays update was processed with no issues.
The greenID team is currently investigating this matter and will endeavour to have the update for the 27th available ASAP.
The next update will be provided as soon as new information becomes available

INVESTIGATING 4 days ago - at 08/27/2025 05:41AM

Please be advised that customers whom receive over the counter verifications from Australia Post, did not receive the usual overnight update.

The greenID team is currently investigating this matter.

The next update will be provided as soon as new information becomes available

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