Outage in GBG

Intermittent Service Disruption - greenID - ConnectID - NAB

Resolved Minor

September 30, 2025 - Started 7 months ago - Lasted 2 days
Official incident page

Incident Report

We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running. Start time 2:00pm AEST 30/09/2025 ConnectID is experiencing intermittent errors for NAB accounts.

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Latest Updates ( sorted recent to last )

RESOLVED 7 months ago - at 10/03/2025 03:10AM

We’re pleased to inform you that the service disruption we reported earlier is now resolved. Thank you for your patience whilst we restored service.

IDENTIFIED 7 months ago - at 10/02/2025 07:24AM

Team has identified a fix for the intermittent issue and currently working on implementing a fix

An update will be provided once the issue has been resolved. We appreciate your patience and will provide updates as progress is made.

IDENTIFIED 7 months ago - at 09/30/2025 11:44PM

We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.

Start time 2:00pm AEST 30/09/2025

ConnectID is experiencing intermittent errors for NAB accounts.

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