Service Incident - GBG GO Platform (Captain API)

The issue has now been resolved.

Incident Start Time: 04:55 BST
End Time: 06:37 BST

We appreciate your patience and understanding while we worked to restore services.

The issue has been identified, and our team is currently working on implementing a fix. We appreciate your patience and will provide updates as progress is made.

We are continuing to investigate this with high priority and will keep you updated as we progress.

Service Impacted: Go Platform API (EMEA region only)
Component affected: Captain API
Incident Start Time: 04:55 BST
End Time: ongoing
Impact: Customer Journeys processed in will be failing.
Current Situation: Investigating

We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.

We are currently experiencing a service disruption that is affecting a component (Captain API) used within this product. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.