Service Incident for - GBG Cloudcheck - Australian Passport (intermittent)

This incident has been resolved.

Australian Passport (DVS) performance has significantly improved, with error rates now substantially reduced. While the majority of transactions are processing as expected, we continue to monitor the situation closely to ensure full stability. We apologise for any inconvenience this may have caused.

The DVS is currently experiencing a higher than normal error rate with the passport data source. We are actively communicating with the relevant parties to work towards a resolution.

We are currently experiencing 'intermittent' service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.

We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.