Outage in GBG

Service Disruption - Go Investigation Portal

Resolved Major

October 20, 2025 - Started 6 months ago - Lasted about 7 hours
Official incident page

Incident Report

Go4 Userview components are down in the us-east-1 region. The reason is the underlying EC2 provisioning issue that AWS is experiencing. After the existing spot instances for that namespace were interrupted, AWS is not able to provision new ones. Neither spot or on-demand instances in any of the 2 Availability Zones where the GO Workload is deployed on. The Fabric team is watching the issue closely and trying to get it back up and running.

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Latest Updates ( sorted recent to last )

RESOLVED 6 months ago - at 10/20/2025 09:12PM

This incident has been resolved.

MONITORING 6 months ago - at 10/20/2025 08:21PM

Go Platform Investigation Portal is available. AWS are reporting service recovery across all AWS services. GBG Service to be monitored for stability.

IDENTIFIED 6 months ago - at 10/20/2025 05:58PM

Our teams are actively monitoring the situation and closely tracking AWS service status updates as we await full restoration.

IDENTIFIED 6 months ago - at 10/20/2025 02:25PM

Go4 Userview components are down in the us-east-1 region. The reason is the underlying EC2 provisioning issue that AWS is experiencing. After the existing spot instances for that namespace were interrupted, AWS is not able to provision new ones. Neither spot or on-demand instances in any of the 2 Availability Zones where the GO Workload is deployed on.

The Fabric team is watching the issue closely and trying to get it back up and running.

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