Service Incident for ID3global - International PEP - FCRA (0308)

We're pleased to inform you that the service disruption has now been resolved and users should be able to use the system as normal. A root cause analysis report containing further detail around the problem cause and resolution will be shared with you shortly.

The incident duration was between 16:00 GMT – 22:20 GMT 29/10/2025

To customers that have been affected by this issue, we would again like to apologize.

Microsoft has confirmed they are continuing to work on implementing a fix for the issue. We are closely monitoring the situation and will provide further updates as soon as more information becomes available.
Thank you for your patience and understanding.

Initial investigations into this suggest that this is related to a global service incident relating to Microsoft Azure services. Updates regarding this wider incident can be found here: https://azure.status.microsoft/en-gb/status

We will continue to update you regarding the status of the service as we receive news.

We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.