Outage in GBG

Service Incident for - GreenID - DVS - Australian Passport

Resolved Major
October 29, 2025 - Started 3 days ago - Lasted about 3 hours
Official incident page

Incident Report

We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
Components affected
GBG DVS - Australian Passport

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Latest Updates ( sorted recent to last )
RESOLVED 3 days ago - at 10/29/2025 11:42PM

We're pleased to inform you that the service disruption has now been resolved and users should be able to use the system as normal.

Document/s Affected
Australian Passport

Start Date and Time
30 October 2025 — 3:00AM AEDT

End Date and Time
30 October 2025 — 10:40AM AEDT

To customers that have been affected by this issue, we would again like to apologise.

IDENTIFIED 3 days ago - at 10/29/2025 10:07PM

This outage has been adjusted to an intermittent outage after a global Microsoft outage which is in the process of being restored.

INVESTIGATING 3 days ago - at 10/29/2025 08:19PM

We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.

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Service Incident for GBG GO Platform - 2 days ago
Service Incident for - GreenID - ASIC Personal Name Search - 2 days ago

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