Outage in GBG
Service Incident for - GreenID - DVS - Australian Passport
Resolved MajorIncident Report
We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
5 months ago - at 10/29/2025 11:42PM
We're pleased to inform you that the service disruption has now been resolved and users should be able to use the system as normal.
Document/s Affected
Australian Passport
Start Date and Time
30 October 2025 — 3:00AM AEDT
End Date and Time
30 October 2025 — 10:40AM AEDT
To customers that have been affected by this issue, we would again like to apologise.
IDENTIFIED
5 months ago - at 10/29/2025 10:07PM
This outage has been adjusted to an intermittent outage after a global Microsoft outage which is in the process of being restored.
INVESTIGATING
5 months ago - at 10/29/2025 08:19PM
We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
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