Outage in GBG

Service Incident for - GBG Cloudcheck - Australian Electoral Commission, Australian Passport, New Zealand Companies Office

Resolved Major
October 29, 2025 - Started 3 days ago - Lasted about 10 hours
Official incident page

Incident Report

We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.

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Latest Updates ( sorted recent to last )
RESOLVED 3 days ago - at 10/30/2025 09:03AM

We're pleased to inform you that the service disruption has now been resolved and users should be able to use the system as normal.

The incident duration was between 16:00 GMT – 23:20 GMT 29/10/2025

To customers that have been affected by this issue, we would again like to apologize.

IDENTIFIED 3 days ago - at 10/30/2025 12:25AM

We are continuing to work on a fix for this issue.

IDENTIFIED 3 days ago - at 10/29/2025 11:39PM

Document/s Affected
Passport, Australian Electoral Commission

Start Date and Time
30 October 2025 — 3:00AM AEDT

End Date and Time
30 October 2025 — 10:40AM AEDT

INVESTIGATING 3 days ago - at 10/29/2025 10:50PM

We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.

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