Outage in GBG
Service Incident for - GreenID - GreenID Biometric / Scan
Resolved MajorIncident Report
We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
Components affected
GBG GreenID Biometric / ScanTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
6 months ago - at 11/01/2025 04:33AM
We're pleased to inform you that the service disruption has now been resolved and users should be able to use the system as normal.
The incident duration was between Approximately 07:00am– 02.30pm AEDT 01/11/2025
To customers that have been affected by this issue, we would again like to apologise.
IDENTIFIED
6 months ago - at 11/01/2025 03:40AM
The issue has been identified and a fix is being implemented.
INVESTIGATING
6 months ago - at 11/01/2025 03:33AM
We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
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