Outage in GBG

Service Incident for - GreenID - Super and Payroll - Payroll data source, Super and Payroll - Superannuation data source

Resolved Major
November 03, 2025 - Started 1 day ago - Lasted about 21 hours
Official incident page

Incident Report

We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.

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Latest Updates ( sorted recent to last )
RESOLVED about 8 hours ago - at 11/04/2025 09:57PM

We're pleased to inform you that the service disruption has now been resolved and users should be able to use the system as normal.

The incident duration was between 11:50am - 3:12PM AEDT

To customers that have been affected by this issue, we would again like to apologise.

INVESTIGATING 1 day ago - at 11/04/2025 01:01AM

We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.

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