Outage in GBG
ID3global - Data Extracts Latency
Resolved MinorIncident Report
Dear Customer,
Please be aware there is currently a high volume of transactions being processed by the Data Extracts service which is impacting its speed of delivery.
Support teams are actively working to alleviate this.
Thank you for your patience.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
5 days ago - at 11/19/2025 10:53AM
We're pleased to inform you that the service disruption has now been resolved and users should be able to use the system as normal.
To customers that have been affected by this issue, we would again like to apologise.
INVESTIGATING
6 days ago - at 11/18/2025 10:52AM
Dear Customer,
Please be aware there is currently a high volume of transactions being processed by the Data Extracts service which is impacting its speed of delivery.
Support teams are actively working to alleviate this.
Thank you for your patience.
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