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Outage in GBG

ID3global - Data Extracts Latency

Resolved Minor
November 18, 2025 - Started 4 months ago - Lasted 1 day
Official incident page

Incident Report

Dear Customer, Please be aware there is currently a high volume of transactions being processed by the Data Extracts service which is impacting its speed of delivery. Support teams are actively working to alleviate this. Thank you for your patience.
Components affected
GBG ID3global Service

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Latest Updates ( sorted recent to last )
RESOLVED 4 months ago - at 11/19/2025 10:53AM

We're pleased to inform you that the service disruption has now been resolved and users should be able to use the system as normal.

To customers that have been affected by this issue, we would again like to apologise.

INVESTIGATING 4 months ago - at 11/18/2025 10:52AM

Dear Customer,

Please be aware there is currently a high volume of transactions being processed by the Data Extracts service which is impacting its speed of delivery.

Support teams are actively working to alleviate this.

Thank you for your patience.

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