Outage in GBG

Supplier Service Incident for - GBG Cloudcheck - Australian Birth Certificate, Australian Marriage Certificate, Australian Name Change Certificate

Resolved Major
November 20, 2025 - Started 3 days ago - Lasted about 6 hours
Official incident page

Incident Report

Our supplier is currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your business and we’re working with our supplier to get this back up and running.

Need to monitor GBG outages?

One place to monitor all your cloud vendors. Get instant alerts when an outage is detected.

Latest Updates ( sorted recent to last )
RESOLVED 3 days ago - at 11/21/2025 04:14AM

We're pleased to inform you that the service disruption has now been resolved and users should be able to use the system as normal.

Start Date and Time
• 20 November 2025 — 9:10PM AEDT

End Date and Time
• 21 November 2025 — 3:12PM AEDT


To customers that have been affected by this issue, we would again like to apologise.

IDENTIFIED 3 days ago - at 11/20/2025 10:26PM

Note - this outage is affecting only documents from Western Australia.

INVESTIGATING 3 days ago - at 11/20/2025 10:17PM

Our supplier is currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your business and we’re working with our supplier to get this back up and running.

The Status Page Aggregator Built for IT Teams

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 4600 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook