Service Incident for ID3global - Colombia ID 1 (0431)

We’re pleased to inform you that the service disruption we reported earlier is now resolved. Thank you for your patience whilst we restored service.

The incident duration was between 22:56 16/12/2025 – 07:15 GMT 18/12/2025

We are continuing to work on a fix for this issue.

Unfortunately, the service issue is ongoing. We continue to treat this matter as our top priority and all technical teams are working to determine the cause and resolution. We apologise that this issue is taking longer to resolve than we would like.

Unfortunately, the service issue is ongoing. We continue to treat this matter as our top priority and all technical teams are working to determine the cause and resolution. We apologise that this issue is taking longer to resolve than we would like.

Thank you for your continued patience.

We are continuing to work on a fix for this issue.

We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.