Outage in GBG
Supplier Service Incident for - GBG IDscan - Forensic Document Customer Service (FDE WhosOn), Forensic Document Customer Service (Scannet - Live Support), Scannet
Resolved MajorIncident Report
Customers using the Scannet service may not be able to access the live chat functions to contact support. The product itself is unaffected, and Customers needing to contact support can do so via telephone at +44 (0) 207 987 9977
We are working to resolve restore this function as soon as possible and apologise for any inconvenience caused.
Components affected
GBG Forensic Document Customer Service (FDE WhosOn) GBG Forensic Document Customer Service (Scannet - Live Support) GBG ScannetTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
3 months ago - at 01/20/2026 01:53PM
We're pleased to inform you that the service disruption has now been resolved and users should be able to use the system as normal.
To customers that have been affected by this issue, we would again like to apologise.
INVESTIGATING
3 months ago - at 01/20/2026 01:08PM
We are continuing to investigate this issue.
INVESTIGATING
3 months ago - at 01/20/2026 12:47PM
We are continuing to investigate this issue.
INVESTIGATING
3 months ago - at 01/20/2026 12:42PM
Customers using the Scannet service may not be able to access the live chat functions to contact support. The product itself is unaffected, and Customers needing to contact support can do so via telephone at +44 (0) 207 987 9977
We are working to resolve restore this function as soon as possible and apologise for any inconvenience caused.
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