Outage in GBG
Supplier Service Incident for - GBG ID3global - UK Credit Bureau (Advanced) (0395)
Resolved MajorIncident Report
Summary AI Generated
GBG's supplier experienced a service disruption that prevented customers from using the UK Credit Bureau (Advanced) service, impacting business operations. The outage lasted 91.7 hours from February 23-27, 2026, during which GBG worked with their data supplier to resolve the issue. Service was fully restored on February 27th at 11:53 GMT.
Our supplier is currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your business and we’re working with our supplier to get this back up and running.
Components affected
GBG UK Credit Bureau (Advanced) (0395)Trusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
about 2 months ago - at 02/27/2026 12:10PM
We’re pleased to inform you that the service disruption we reported earlier is now resolved. Thank you for your patience whilst we restored service.
The incident duration was between 15:23 GMT 23/02/2026 – 11:53 GMT 27/02/2026
INVESTIGATING
about 2 months ago - at 02/26/2026 06:13PM
We are continuing to investigate this issue.
INVESTIGATING
about 2 months ago - at 02/26/2026 03:16PM
We are continuing to investigate this issue.
INVESTIGATING
about 2 months ago - at 02/26/2026 12:00PM
We are continuing to investigate this issue.
INVESTIGATING
about 2 months ago - at 02/26/2026 09:09AM
We are continuing to work with our data supplier on this issue.
INVESTIGATING
about 2 months ago - at 02/25/2026 08:06PM
We are continuing to investigate this issue.
INVESTIGATING
about 2 months ago - at 02/25/2026 09:01AM
Our teams are in communications with our supplier to assist in resolving this issue. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
INVESTIGATING
about 2 months ago - at 02/24/2026 03:56PM
We are continuing to investigate this issue.
INVESTIGATING
about 2 months ago - at 02/24/2026 12:16PM
We are continuing to investigate this issue.
INVESTIGATING
about 2 months ago - at 02/24/2026 09:30AM
We are continuing to investigate this issue.
INVESTIGATING
about 2 months ago - at 02/23/2026 07:41PM
We are continuing to investigate this issue.
INVESTIGATING
2 months ago - at 02/23/2026 04:31PM
Our supplier is currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your business and we’re working with our supplier to get this back up and running.
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