Outage in GBG
Service Incident for ID3global - Colombia ID 1 (0431)
Resolved MajorIncident Report
Summary AI Generated
GBG's ID3global Colombia ID verification service (0431) experienced a major service disruption that prevented users from accessing the service for 17.5 hours. The incident affected the Colombia ID 1 component and required assistance from GBG's supplier to resolve. Service was fully restored with plans to investigate the root cause and implement preventive measures.
We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
Components affected
GBG Colombia ID 1 (0431)Need to monitor GBG outages?
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Latest Updates ( sorted recent to last )
RESOLVED
9 days ago - at 03/04/2026 10:14PM
Service has been restored. We're sorry for the impact this may have had on your business. Action will be taken to determine root cause and remediate where required.
Incident Start Time: 05/03/2026 04:37 GMT
Incident Resolution Time: 05/03/2026 10:13 GMT
IDENTIFIED
9 days ago - at 03/04/2026 02:37PM
We are continuing to work on a fix for this issue.
IDENTIFIED
9 days ago - at 03/04/2026 10:48AM
We are continuing to investigate this issue with the assistance of our supplier.
IDENTIFIED
10 days ago - at 03/04/2026 04:47AM
We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
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