GBG's supplier experienced a service disruption that prevented users from accessing the ProID Portal v2 service for 1.2 hours on March 10, 2026. The outage affected business operations for customers relying on the ProID service. Service was restored after GBG worked with their supplier to resolve the issue, with plans to investigate the root cause.
Service has been restored. We're sorry for the impact this may have had on your business. Action will be taken to determine root cause and remediate where required.
Incident Start Time: 10/03/2026 10:29 GMT
Incident Resolution Time: 10/03/2026 12:00 GMT
Our supplier is currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your business and we’re working with our supplier to get this back up and running.
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