Outage in GBG

Supplier Service Incident for - Cloudcheck DVS DVS - ACT Birth, Marriage and Change of Name Certificates

Resolved Major

March 30, 2026 - Started 2 days ago - Lasted about 1 hour
Official incident page

Incident Report

Summary AI Generated

GBG experienced a major service disruption affecting their Cloudcheck DVS service for ACT Birth, Marriage and Change of Name Certificates due to a supplier outage. The incident prevented customers from using the document verification service, potentially impacting their business operations. The service was restored after 1.1 hours of downtime on March 30, 2026.

Our supplier is currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your business and we’re working with our supplier to get this back up and running.

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Latest Updates ( sorted recent to last )

RESOLVED 2 days ago - at 03/30/2026 05:44AM

Start Date and Time
30 March 2026 — 2:53PM AEDT

End Date and Time
30 March 2026 — 4:18PM AEDT

INVESTIGATING 2 days ago - at 03/30/2026 04:44AM

Latest GBG outages

Service Disruption - Cloudcheck DVS QLD Birth, Marriage and Change of Name Certificates - about 23 hours ago

Service Disruption - greenID DVS QLD Birth, Marriage and Change of Name Certificates - about 23 hours ago

Service Incident for GBG Go - Data Verification - Australia: Single match gov ID source, Data Verification (Dual Match) - Australia: Dual match all sources (including govID) - 2 days ago

Supplier Service Incident for - GreenID - DVS - ACT Birth, Marriage and Change of Name Certificates - 2 days ago

Service Incident for GBG Go - Data Verification - Australia: Single match gov ID source, Data Verification (Dual Match) - Australia: Dual match additional sources (including govID) - 6 days ago

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