Outage in GBG

Service Disruption - greenID Simple KYC AUSTRAC service

Minor

March 23, 2026 - Started 11 days ago
Official incident page

Incident Report

Dear Valued Customer, Please be advised that we are experiencing an interruption with the AUSTRAC service. AUSTRAC is a secondary data source and does not affect Verify functionality or case creation. Information retrieved from the AUSTRAC service lookup provides information if the target ABN/ACN is registered to deal in funds remittance. Investigation is underway, and we will provide an update as soon as we have more information. As a manual workaround, the remitter's information can be found on this link: https://online.apps.austrac.gov.au/rsr/

Components affected

GBG Simple KYC Platform

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Latest Updates ( sorted recent to last )

IDENTIFIED 11 days ago - at 03/23/2026 05:54AM

Dear Valued Customer,

Please be advised that we are experiencing an interruption with the AUSTRAC service.

AUSTRAC is a secondary data source and does not affect Verify functionality or case creation. Information retrieved from the AUSTRAC service lookup provides information if the target ABN/ACN is registered to deal in funds remittance.

Investigation is underway, and we will provide an update as soon as we have more information.
As a manual workaround, the remitter's information can be found on this link: https://online.apps.austrac.gov.au/rsr/

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