Outage in GBG
Supplier Service Incident for - GreenID - DVS - Medicare Card
Resolved MajorIncident Report
Summary AI Generated
GBG's GreenID DVS Medicare Card verification service experienced a major disruption due to a supplier service outage, preventing customers from using the service for their business operations. The incident affected the DVS Medicare Card component specifically, impacting document verification capabilities. The service was restored after 39 minutes, with GBG working directly with their supplier to resolve the issue.
Our supplier is currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your business and we’re working with our supplier to get this back up and running.
Components affected
GBG DVS - Medicare CardNeed to monitor GBG outages?
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Latest Updates ( sorted recent to last )
RESOLVED
8 days ago - at 03/26/2026 11:13AM
Service has been restored. We're sorry for the impact this may have had on your business. Action will be taken to determine root cause and remediate where required.
Incident Start Time: 26/03/2026 20:40 AEDT
Incident Resolution Time: 26/03/2026 21:52 AEDT
INVESTIGATING
8 days ago - at 03/26/2026 10:38AM
Our supplier is currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your business and we’re working with our supplier to get this back up and running.
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