Outage in GBG
Supplier Service Incident for - GBG ID3global - UK Credit Reference Bureau (Advanced) (0405)
Resolved MajorIncident Report
Summary AI Generated
GBG experienced a major service disruption affecting their UK Credit Reference Bureau (Advanced) service due to a supplier issue. The outage prevented customers from using the credit reference service and impacted business operations for 41 minutes on April 17, 2026. Service was fully restored and GBG committed to conducting a root cause analysis to prevent future occurrences.
Our supplier is currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your business and we’re working with our supplier to get this back up and running.
Components affected
GBG UK Credit Reference Bureau (Advanced) (0405)Trusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
7 days ago - at 04/17/2026 09:44AM
Service has been restored. We're sorry for the impact this may have had on your business. Action will be taken to determine root cause and remediate where required.
Incident Start Time: 17/04/2026 09:02 BST
Incident Resolution Time: 17/04/2026 09:50 BST
INVESTIGATING
7 days ago - at 04/17/2026 09:04AM
Our supplier is currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your business and we’re working with our supplier to get this back up and running.
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