Outage in GBG
Service Incident - GreenID - DVS - ACT Birth, Marriage and Change of Name Certificates
Resolved MajorIncident Report
Summary AI Generated
GBG's GreenID service experienced a major disruption affecting DVS processing for ACT Birth, Marriage and Change of Name Certificates on April 20, 2026 from 2:48PM to 4:30PM AEST. The service disruption prevented users from accessing the affected certificate verification services for approximately 1.4 hours. The incident was resolved and normal service was restored by 4:30PM AEST.
We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
Components affected
GBG DVS - ACT Birth, Marriage and Change of Name CertificatesTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
4 days ago - at 04/20/2026 06:43AM
We’re pleased to inform you that the service disruption we reported earlier is now resolved. Thank you for your patience whilst we restored service.
Start Date and Time
20 April 2026 — 2:48PM AEST
End Date and Time
20 April 2026 — 4:30PM AEST
INVESTIGATING
4 days ago - at 04/20/2026 05:22AM
We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
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