Outage in GBG
Service Incident - Cloudcheck - DVS - ACT Birth, Marriage and Change of Name Certificates
Resolved MajorIncident Report
Summary AI Generated
GBG's Cloudcheck service experienced a major disruption affecting DVS (Document Verification Service) for ACT Birth, Marriage and Change of Name Certificates on April 20, 2026. The outage prevented users from accessing the service for approximately 1.4 hours from 2:48 PM to 4:30 PM AEST. The service disruption was fully resolved and normal operations were restored.
We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
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Latest Updates ( sorted recent to last )
RESOLVED
4 days ago - at 04/20/2026 06:44AM
We’re pleased to inform you that the service disruption we reported earlier is now resolved. Thank you for your patience whilst we restored service.
Start Date and Time
20 April 2026 — 2:48PM AEST
End Date and Time
20 April 2026 — 4:30PM AEST
INVESTIGATING
4 days ago - at 04/20/2026 05:22AM
We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
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