Outage in GBG
Service Incident - Cloudcheck - DVS - ACT Birth, Marriage and Change of Name Certificates
Resolved MajorIncident Report
Summary AI Generated
GBG's Cloudcheck service experienced a major disruption affecting DVS ACT Birth, Marriage and Change of Name Certificate verification services for 63.2 hours starting May 1st, 2026. The outage prevented users from accessing the service and conducting certificate verification processes. Service was fully restored on May 3rd, 2026, with the company committing to investigate the root cause and implement remediation measures.
We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
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Latest Updates ( sorted recent to last )
RESOLVED
4 days ago - at 05/03/2026 09:25PM
Service has been restored. We're sorry for the impact this may have had on your business. Action will be taken to determine root cause and remediate where required.
Incident Start Time: 01/05/2026 15:48 AEST
Incident Resolution Time: 01/05/2026 17:40 AEST
INVESTIGATING
6 days ago - at 05/01/2026 06:17AM
We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
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