Outage in GBG
Service Incident - GreenID - DVS - ACT Birth, Marriage and Change of Name Certificates
Resolved MajorIncident Report
Summary AI Generated
GBG's GreenID service experienced a major disruption affecting DVS processing for ACT Birth, Marriage and Change of Name Certificates, preventing users from accessing the service for their business operations. The incident lasted approximately 63 hours, starting on May 1st, 2026 at 15:48 AEST. Service was fully restored on May 3rd, 2026 at 22:29 with plans for root cause analysis and remediation.
We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
Components affected
GBG DVS - ACT Birth, Marriage and Change of Name CertificatesTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
4 days ago - at 05/03/2026 09:29PM
Service has been restored. We're sorry for the impact this may have had on your business. Action will be taken to determine root cause and remediate where required.
Incident Start Time: 01/05/2026 15:48 AEST
Incident Resolution Time: 01/05/2026 17:40 AEST
INVESTIGATING
6 days ago - at 05/01/2026 06:16AM
We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
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