Outage in GBG
Service Incident for - GBG Datacare - Mobile Validation
Resolved MajorIncident Report
Summary AI Generated
GBG Datacare experienced a major service disruption affecting their Mobile Validation component for approximately 17.5 hours from May 6th at 21:00 BST to May 7th at 14:25 BST. The outage prevented customers from using the mobile validation service, impacting their business operations. Service was fully restored on May 7th at 14:41 BST with plans to investigate the root cause.
We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your business and we’re working hard to get this back up and running.
Components affected
GBG Mobile ValidationTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
about 2 hours ago - at 05/07/2026 01:41PM
Service has been restored. We're sorry for the impact this may have had on your business. Action will be taken to determine root cause and remediate where required.
Incident Start Time: 06/05/2026 21:00 BST
Incident Resolution Time: 07/05/2026 14:25 BST
INVESTIGATING
about 5 hours ago - at 05/07/2026 11:14AM
We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your business and we’re working hard to get this back up and running.
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