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Outage in GBG

Service Incident for - GreenID - ShareFile Directories

Resolved Major
May 05, 2026 - Started 1 day ago - Lasted about 1 hour
Official incident page

Incident Report

Summary AI Generated

GBG's GreenID service experienced a major disruption affecting ShareFile Directories that prevented users from accessing the service for 1.2 hours. The incident impacted business operations and resulted in some missing files. Service was restored and the team began uploading any missing files that should become available shortly after resolution.

We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your business and we’re working hard to get this back up and running.
Components affected
GBG ShareFile Directories

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Latest Updates ( sorted recent to last )
RESOLVED 1 day ago - at 05/06/2026 01:09AM

Service has been restored. We're sorry for the impact this may have had on your business. Action will be taken to determine root cause and remediate where required. The team are currently uploading any missing files, and these should be available shortly.

Incident Start Time: 05/05/2026 17:00 AEST

Incident Resolution Time: 06/05/2026 10:49 AEST

INVESTIGATING 1 day ago - at 05/06/2026 12:05AM

We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your business and we’re working hard to get this back up and running.

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