Outage in GBG
Service Incident for - GBG IDscan - Hosted Platform (Australia POC)
Resolved MajorIncident Report
Summary AI Generated
GBG IDscan experienced a major service disruption affecting the Hosted Platform (Australia POC) that prevented users from accessing the service. The incident lasted 8.2 hours, starting at 02:22 BST and resolving at 10:14 BST on June 3rd, 2026. Service was fully restored with plans to investigate the root cause and implement necessary remediation measures.
We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your business and we’re working hard to get this back up and running.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
2 days ago - at 06/03/2026 09:30AM
Service has been restored. We're sorry for the impact this may have had on your business. Action will be taken to determine root cause and remediate where required.
Incident Start Time: 03/06/2026 02:22 BST
Incident Resolution Time: 03/06/2026 10:14 BST
INVESTIGATING
2 days ago - at 06/03/2026 01:43AM
We are continuing to investigate this issue.
INVESTIGATING
2 days ago - at 06/03/2026 01:21AM
We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your business and we’re working hard to get this back up and running.
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